Problem: Key internal stakeholders were skeptical that the new AI chatbot was ready to be deployed in a production environment at clients. The key concerns were performance, alignment with Responsible AI frameworks, and potential risks and vulnerabilities. The internal team lacked the red-teaming capabilities to generate buy-in.
Armilla AI’s Solution:
Outcomes: Armilla AI's thorough evaluation identified 30% more issues compared to the internal team, enabled new guardrails, and instilled confidence, resulting in the production deployment of the solution.
"Engaging Armilla AI to evaluate and red-team our generative AI support chatbot has elevated confidence in the quality and safety of the customer service we provide to customers while advancing our Responsible AI objectives, making them an invaluable partner in building public trust and accountability for our next-gen AI solutions."
