Introduction

Armilla AI’s Security and Privacy teams establish policies and controls, monitor compliance with those controls, and prove our security and compliance to third-party auditors.

Our policies are based on the following foundational principles:

• Access should be limited to only those with a legitimate business need and granted based on the principle of least privilege.
• Security controls should be implemented and layered according to the principle of defense-in-depth.
• Security controls should be applied consistently across all areas of the enterprise.
• The implementation of controls should be iterative, continuously maturing across the dimensions of improved effectiveness, increased auditability, and decreased friction.

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Data Protection

Data at rest

All data stores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.

Data in transit

Armilla AI uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit. Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.

Secret management

Encryption keys are managed via AWS Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and Armilla AI. The keys stored in HSMs are used for encryption and decryption via Amazon’s KMS APIs. Application secrets are encrypted and stored securely via AWS Secrets Manager and Parameter Store, and access to these values is strictly limited.

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Product security

Penetration testing

Armilla AI engages with one of the best penetration testing consulting firms in the industry at least annually. All areas of the Armilla product and cloud infrastructure are in-scope for these assessments, and source code is fully available to the testers in order to maximize the effectiveness and coverage.

Vulnerability scanning

Armilla requires vulnerability scanning at key stages of our Secure Development Lifecycle (SDLC):

• Static analysis (SAST) testing of code during pull requests and on an ongoing basis
• Software composition analysis (SCA) to identify known vulnerabilities in our software supply chain
• Malicious dependency scanning to prevent the introduction of malware into our software supply chain
• Dynamic analysis (DAST) of running applications
• Network vulnerability scanning on a period basis
• External attack surface management (EASM) continuously running to discover new external-facing assets
• Enterprise security

Vendor security

Armilla uses a risk-based approach to vendor security. Factors which influence the inherent risk rating of a vendor include:

• Access to customer and corporate data
• Integration with production environments
• Potential damage to the Armilla AI brand

Once the inherent risk rating has been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.

Secure remote access

Armilla AI secures remote access to internal resources a modern VPN platform. We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.

Security education

Armilla AI provides comprehensive security training to all employees upon onboarding and annually through educational modules within Armilla AI’s own platform. In addition, all new employees attend a mandatory live onboarding session centered around key security principles. All new engineers also attend a mandatory live onboarding session focused on secure coding principles and practices. Armilla AI’s security team shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.

Identity and access management

Armilla AI uses Okta to secure our identity and access management. We enforce the use of phishing-resistant authentication factors, using WebAuthn exclusively wherever possible. Armilla AI employees are granted access to applications based on their role, and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.

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Questions, concerns or complaints

For more privacy information, see our privacy policy.


If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:


Armilla AI 1179 King Street West, Suite 112, Toronto, On, Canada, M6K 3C5

Email: support@armilla.ai